PromptDog FAQ

Updating PromptDog

As long as you have a good internet connection, PromptDog will update itself!

However, there are older versions of PromptDog that don’t have the auto-update function. If your version of PromptDog isn’t updating with a good internet connection, delete and re-download PromptDog. Then re-install and use your email to sign in.

Re-installing PromptDog

Delete PromptDog and re-download here:

Mac OS X Windows

Then use your email to login.

Installing PromptDog on another computer

You are allowed to use PromptDog on two devices. If you only have PromptDog installed on one device, skip step 1.

  1. Uninstall PromptDog from your computer.
  2. Download the program onto the second computer from the PromptDog wepage:
  3. Follow the instructions, then launch the program and continue to the registration page.
  4. Enter your serial number or email address.

How do I search?

To jump to a specific place in your script, type a search word into the Search field and hit return. Hit return again and it will continue to search the text for the next occurrence of the text you specified.

You can also use Command F to put your cursor in the Search field.

Customizing your display

You may need to adjust your font sizeline spacing and font depending on how your studio is set up, the distance between the talent and prompter, what kind of monitor you’re using and other situations.

To change the font of the script loaded, click the font pull-down menu and choose a font.

Please note this will change the font in the main prompter window and in the Talent Window. If you choose to mirror your talent window, the font popup will be disabled and the main prompter window font will automatically switch to Arial Black and will be locked to this font.

You can adjust the size and line spacing of the text with the text size and line spacing sliders.

If your talent finds it easier to read white text on a black background, simply click the invert background button.

You can also choose to have the eyeline indicator on the left, right or both sides of the window.  Use the opacity slider to lighten or darken the eyeline indicator.

You can also adjust the size of the main prompter window by clicking and dragging the resize button in the bottom right corner of the window.  If you are using the Talent Window, it will automatically adjust to match the main prompter window.

Using the Talent Window on another monitor

If you’re using two monitors, showing a second prompter window for your talent would be handy! Click the Show Talent Window button to launch a second prompter window.  Voila!

You can adjust the placement of the talent window by simply clicking the title bar of the window and dragging it wherever you wish.

This Talent Window will mirror everything you do in the main prompter window, such as text size changes, inverting text, the placement of the eyeline triangle and its opacity, font choice and color, etc.

Check the Mirror Talent Window option to reverse the text. You would only use this feature If you’ve set up a teleprompter with mirrored glass for your shoot.

Your Profile will save the location and size of your Talent Window.

How do I prompt?

Click the Start Prompting button and move your mouse scroll wheel down to activate scrolling. Moving your mouse scroll wheel down will also increase the speed of prompting.  Moving your mouse scroll wheel up will slow down the speed of prompting and then reverse the direction of the scrolling text.

You can also check the invert scroll direction box to reverse the direction.  Then, moving your mouse scroll wheel up will activate scrolling.

If you do not have a mouse with a scroll wheel, you can also use the up/down arrow keys on your keyboard to adjust your scrolling speed and direction.

If you are using a laptop, your trackpad can act as your scroll wheel.  Just make sure you have your trackpad preferences (under System Preferences > Keyboard & Mouse > Trackpad) set to allow two-finger scrolling.

Resetting text colors

If you want to reset color changes in your script back to the default white text on a black background, click Edit Script, then click Reset Color Selection next to the swatches.

Editing and saving scripts

You can edit the script text by clicking the edit text button or by hitting Command E. The Edit Window will open allowing you to make any text change you’d like.

To jump to a specific place in your script, simply type a few letters or words into the Search field at the top of the Edit Window and hit the return key.  Hit return again and it will continue to search the text for the next occurrence of your find criteria. You can also use Command F to put your cursor in the search field.

To colorize sections of your script, select the text that you would like to change and click one of the color squares.  With the text highlighted, you can also use your number keys to select a color (1 thru 8, starting from the left color chip). This can be useful to designate certain sections for multiple speakers or to emphasize a word or sentence.

Once you’re finished editing, use the Save, Save As, and Cancel buttons to save changes to your script as needed.

Your script will save with an “.rtf” or “.txt” extension depending on if you have colorized sections of your script.

Saving your settings

Profiles are a new feature in PromptDog that allow you to save your settings and script so you don’t have to recalibrate everything when you open the program the next time.

Click here to read our blog post about how to use Profiles.

Any time you change settings and attempt to exit a profile, PromptDog will ask if you want to save them. If you haven’t created a profile yet, PromptDog will ask you to enter a name for the profile. Simply enter a name and press ‘OK.’ This will save your settings as well as what script you were using and where you were in the script.

If you’re working in a Profile that’s already been created and are asked if you want to save settings, choose “Cancel,” “Yes,” or “No.”

“Cancel” will close the dialogue box and take you back to your session. “Yes” will save your settings, and “No” will close that Profile without saving any changes.

You can also create or save a profile by using the Profile drop-down menu under the “Show Talent Window” button. Clicking ‘Save As’ will create a new profile with the current settings. Clicking Save Profile will save settings to the profile you’re working in.

If you make changes to your script, just use the Save, Save As, and Cancel buttons at the bottom of the Edit Text window to save changes.

Why don't I see any text?

If you’ve imported a text file, but don’t see any text in the Operator Window, check to see if the file is already open in another program, like Microsoft Word.

If it is open in another program, close that program and import the text into Prompt Dog again.

If you still don’t see any text, open the Edit Text window and click the Reset Color Selection button in the top-left of the screen.

Loading scripts

There are several ways you can load a script into PromptDog:

1: Click the import text button, locate the script text file you’d like to load, select it and click Open.

2: Drag your script file directly into the main operator window.

3: Click the edit text button.  Copy and paste your script text into the text window and click Apply.*

NOTE: If you are copying text from an RTF document, the color information will be retained, so you may need to select any black text and apply another color to it in order to see the text in the prompter windows.

Preparing your script

When writing scripts for teleprompting, it can be helpful to use italics, underlining, CAPS and punctuation! to help the talent deliver the script with meaning EVEN if it’s not grammatically correct.

“Quotes” can help set a word or phrase off… (but parentheses can be hard to interpret).

You can even use color to emphasize certain parts of your script.

PromptDog works with plain text files with a “.txt” extension and RTF files with an “.rtf” extension.

If your script is in another format, just export it as a file with a “.txt” or “.rtf” extension.

If you have a long script, we recommend breaking it up into chunks. This will help you organize your shoot and keep PromptDog running smoothly.